Refund and Returns Policy

At Natriviga, we are committed to offering the highest quality products and customer satisfaction. If for any reason you’re not completely satisfied with your purchase, our returns process is straightforward and hassle-free.

 

Return Policy

 

We accept returns on items purchased from our website within 30 days of delivery. To initiate a return, please contact us at info@natriviga.ca. Once your returned items are received, we will process a refund to your original payment method. For a smooth return, please ensure that the item is returned in its original packaging.

If the product you received is defective or not as expected due to a manufacturing issue, we will provide a prepaid return label at no cost. For returns outside of these circumstances, a prepaid label will be provided, and the cost of return shipping and a potential restocking fee may be deducted from your refund.

If your item arrives damaged, please send a photo of the damage to info@natriviga.ca within 48 hours of delivery. Once confirmed, we will ship a replacement free of charge, and you won’t need to return the damaged item.

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How to Initiate a Return:

Step 1: Contact Us
Send an email to info@natriviga.ca with your order ID, product photo, and the reason for the return. We will assess your request and get back to you promptly.

Step 2: Receive Notification or Prepaid Shipping Label
We will confirm the return request via email and provide a prepaid return label if applicable. If the return is approved, we’ll guide you through the next steps.

Step 3: Ship the Item
Print the return label and securely tape it on the return package. Ensure the product is in its original packaging, undamaged, and includes all parts. Take the package to your local post office.

Step 4: Receive Your Refund
Once we receive and inspect the returned item, we will notify you via email. The refund will be processed within 3-5 business days of receipt, and credit will be applied to your original payment method.

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Frequently Asked Questions (FAQs)

1. Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at info@natriviga.ca. We will do our best to accommodate your request, but if the order has already been processed or shipped, changes may not be possible.

2. My product arrived damaged, what should I do?
Please contact us immediately at info@natriviga.ca with a photo of the damaged item. We will send a replacement free of charge within 2 business days.

3. Can I return or exchange an item after 30 days?
Unfortunately, we do not accept returns or exchanges after 30 days. Please check your product upon arrival to ensure satisfaction.

4. Do I have to pay for return shipping?
For manufacturer defects or errors on our part, return shipping is free. For other returns, shipping costs will be deducted from your refund.

5. When will I receive my refund?
Refunds are typically processed within 3-5 business days of receiving your returned item. It may take 7-10 business days for the funds to appear in your account, depending on your bank or payment provider.

6. What if my refund is delayed or missing?
If you haven’t received your refund after 10 business days, please contact us at info@natriviga.ca to investigate.

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If you have any other questions, feel free to reach out to us at info@natriviga.ca.

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